Terms of service

Last updated: 06 June 2025

These Terms govern your use of www.fetchpets.co.za and any purchases made through the website. By accessing this site or placing an order, you agree to these Terms.

Company Information

This website is operated by Fetch Group (Pty) Ltd, a private company registered in South Africa (Registration Number: 2025/293042/07), with registered address:
31 Shanklin Crescent, Camps Bay, Cape Town, Western Cape, 8001.

Products & Pricing

All products listed are subject to availability. We reserve the right to modify, discontinue, or update products, pricing, or promotions at our discretion without notice. Prices are in South African Rand (ZAR) and exclude VAT unless otherwise stated. In case of pricing errors or discrepancies, we reserve the right to cancel or adjust orders at our discretion.

Use of Products

Our pet products are designed for responsible use by pets under owner supervision. Fetch Group (Pty) Ltd is not liable for:

• Injury, loss, or damage arising from misuse or unsupervised use of our products.
• Products damaged through chewing, pulling, or general wear-and-tear.

Limitation of Liability

We strive to ensure all website information is accurate but do not guarantee that product descriptions, pricing, or other content are error-free. Fetch Group (Pty) Ltd is not liable for any indirect, incidental, or consequential damages arising from your use of the website or our products, to the extent permitted by law.

Intellectual Property

All images, designs, logos, and text on this site are the property of Fetch Group (Pty) Ltd. Unauthorised use, reproduction, or distribution is prohibited.

Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of South African courts.