Why We Offer a Lifetime Warranty (And What It Actually Covers)

Most dog gear brands offer a 6-month or 12-month warranty. We offer a lifetime warranty. Here is what that actually means, what it covers, and why we do it.

What lifetime means

Lifetime means the natural life of your dog. Not a calendar year. Not a subscription. Not a marketing phrase with conditions buried in the fine print. If your dog outlives our stitching, we owe you a new one.

What is covered

Stitching failure or seam separation. Hardware corrosion or buckle breakage. Webbing fraying under normal use. D-ring failure. Any manufacturing defect. If the product fails because of how it was made, that is on us.

What is not covered

Chewing or bite damage (we know, dogs are dogs). Lost or stolen products. Colour fading from prolonged sun or saltwater exposure. Damage from misuse or incorrect sizing. These are fair exclusions and we are upfront about them.

How to claim

Take a photo of the fault. Email it to hello@fetchpets.co.za with your order number. We confirm within 48 hours and ship a replacement. No forms. No return shipping at your cost. No bureaucratic claims process.

Why we do this

We charge more than the cheapest collar on the market because we build better. The lifetime warranty is how we prove that. If we cannot stand behind our products for the life of a dog, we should not be charging a premium for them. It also forces us to keep quality high. Every warranty claim costs us money, so we have a financial incentive to make sure the gear does not fail in the first place.

How this compares

Most South African pet accessory brands offer 6 months. Some offer 12 months with conditions. A lifetime warranty for the life of your dog is rare in this market. It is one of the main reasons customers choose Fetch.

Final woof: A lifetime warranty is not a gimmick. It is an accountability mechanism. We build gear that lasts and we back it for the life of your dog.

Every Fetch product is covered from the day you buy it. Read the full warranty | Shop the combo